Had a couple of issues with the flat to start with but that was because of the previous tenants. All issues were sorted quickly and to a high standard, so that we were comfortable when we moved into the property. Throughout our tenancy, if there has been a problem (e.g. bathroom light stopped working), they responded quickly. The staff we have met have always been friendly, and they even gave us a box of chocolates at Christmas. A good company who value their tenants.