General FAQs

Q: How will you contact my before and during m tenancy?
A: We usually send group emails to all tenants on the tenancy agreement. If we need to contact the tenants urgently, we will first ring the lead tenant.

Q: Why is there a viewing on my property?
A: Your property is currently being advertised. Please contact your landlord/agent if you wish to stay in the property longer than your current tenancy.

Q: When will viewings take place on my property?
A: Viewings will typically be between 11:00am and 6:00pm in the week days and around midday on Saturdays. During the months of October, November and December, viewings may take place between 9:30am and 7:00pm in the week and between 10:00am and 6:00pm on Saturdays and Sundays.

Q: Will I always be notified of viewings?
A: We always aim to give tenants 24 hours notice before a viewing takes place. If you are unhappy with a viewing please contact our office urgently and we will aim to reschedule the viewing. During the months of October, November and December you may be notified that your property is on an ‘open viewing’ list. If you have any issues with this please let us know.

Q: What is an EPC and where can I find mine?
A: An EPC is an Energy Performance Certificate and they can be found online here.

Q: What happens to my deposit?
A: If we manage your property, we will register the deposit with the Tenancy Deposit Scheme (TDS). All tenants will receive a copy of the deposit registration certificate with their tenancy agreement via email. If the property is ‘Let Only’, the deposit paid to Easy Lettings is transferred to the landlord to register. You must contact your landlord for further deposit information.